Intercom to double staff with €30m investment
Irish-founded customer communication platform, Intercom yesterday announced a €30m funding round which will see it double its workforce across its offices in Dublin and San Francisco.
The funding will allow it to “double down on everything” with 70 new jobs to be created in both cities.
The huge investment boost will also be put to use in the development sphere allowing it to continue building new and existing products on the Intercom platform.
Co-founder and chief executive, Eoghan McCabe said yesterday’s announcement will continue the company’s phenomenal growth and expand its global reach. The $35m Series C round brought the total amount raised to date to $66m.
The round was led by Silicon Valley-based Iconiq Capital which helps manage the fortunes of billionaires including Facebook’s Mark Zuckerberg, with previous venture capital investors coming back for a larger slice of the pie too.
Among these were Series A lead investors, The Social + Capital Partnership and its Series B lead, Bessemer Venture Partners.
The success of the company in catching the eye of investors seems to add credence to its Irish founders’ decision to establish a US office from the off.
Unlike many multinationals whose sales and support services are often run from Ireland, Intercom has flipped that on its head by locating its entire research and development, and product development team at its St Stephen’s Green office.
Its single platform suite of integrated products for each team within an organisation is a fundamentally new way for internet businesses to communicate with customers personally and at scale, the company says. It currently has 7,000 paying customers in over 85 countries.
