New Survey Reveals That Four In Five Suppliers Report GSCOP Issue
Startling new figures unveiled by a YouGov survey focusing on the Groceries Supply Code of Practice reveals that four in every five suppliers have reported varying issues in their dealings with the UK’s prominent food retailers. 40% of respondents reported a variation of their supply terms and agreements whilst the second most prevalent issue was unjustified charges for consumer complaints at 37%. The figures reveal that companies still need to prioritise consumer concerns in order to drive down complaints.
Conducted and commissioned by the UK Grocery Code Adjudicator, the survey reflected the concerns of 574 businesses spanning the entirety of the food industry. The UK’s ten largest retailers featured prominently with further issues highlighted including an obligation to contribute to marketing costs, which was reported by 36% and a delay in payments, as reported by 35%. Almost a third of all participants posed concerns about five or more issues with the survey reflecting a total of 14 key concerns.
Tracey Cranney, Operations Manager at Qadex, says: “Issues with major food retailers are continually cropping up and it’s something that we need to immediately rectify. Businesses need to prioritise their connections along the chain from manufacturer to supplier to distributor to ensure that everything is running smoothly and that problems can easily, quickly and efficiently be rectified as and when they emerge. Our software enables companies to predict where issues may crop up and prevent them from occurring in the first place. QADEX Vision software is designed to enable reduction in customer complaints, which was high on the agenda in this YouGov survey.”
QADEX has a myriad of software options designed to optimise the safety and cohesiveness of the food industry at every level, ensuring that retailers, wholesalers, food manufacturers and processers and those operating within the food service industry are held accountable. QADEX Vision enables businesses to partake in a questionnaire that reveals their most pressing needs and allocates a unique software approach to combat and target the issues presented. Companies are therefore able to eliminate any risks to their brand and productivity including auditing and assessing every participant in the chain, remaining up to date on allergens and contagions and eliminating food safety risks.
Tracey Cranney continues, “The software was designed to work for those in the food industry and as more and more issues come to light, the necessity of such software is highly beneficial. The aim is to help those in the food industry, who can span across many roles, departments and even continents to operate as a cohesive whole, reducing the impact of miscommunications and problems to keep customers happy. Perhaps one of the best investments a company can make within this industry is an investment in its safety and compliance processes.”
To find out more about QADEX’s quality management systems visit http://www.qadex.com/
